Agent Screen in Live call | 
Campaign List | 
Live Campaign Summary
| 
Live Campaign Details
| 
List Listings | 
Manage Additional Screens |
|
| Feature | Vicidial 2.0.4 | OSDial 2.1.0 |
| |
| New highly optimized adaptive dial mode | |  |
| Update with 'yum update osdial' | | |
| Customizable Additional Information forms | | |
| Unlimited Additional Information forms | | |
| Data fields, including custom fields, usable in scripts | | |
| Control use of Form and Script Tab from each campaign | | |
| Export by disposition status and fields | | |
| Export directly from report to csv | | |
| Enhanced lead search | | |
| 1024 pixel wide agent and management screens | | |
| Uniform design across all modules | | |
| Conditional off-site recording backup and remote transfer with logging (FTP/SFTP/SCP) | | |
| Very visible indication when muted | | |
| Confusing technical terms hidden from agent | | |
| Asterisk configuration automatically done by OSDial | | |
| Automated O/S and fully functioning dialer install with preconfigured phones and agents from install-CD/USB drive | | |
| Fully functioning Dialer on LiveCD/USB drive with VoIP account | | |
| Fully functioning Agent on LiveCD/USB drive that auto detects and configures itself to dialer, only requires a headset | | |
| Allowing a simulated ring to be sent to the origination channel even in the absence of early-media. | | |
| Broadcast dialing with IVR, multiple option response to any keypress, speed control, maximum dials per time period | | |
| Working Listmix, by status | | |
| Stable support for single IP access to multiple server to work around NAT restrictions | | |
| Preview on Manual dial set by campaign | | |
| Preview Force Dial Time, on Manual dial | | |
| Embedded Web Forms | | |
| Optional Campaign Call time controlled by local timezone | | |
| Built-in VPN for remote support | | |
| Hourly Totals by Status Category on Real Time report | | |
| Logging of Carrier Errors | | |
| Successive dialing from a database through a web-client | | |
| Set a campaign to autodial and send live calls to available agents | | |
| Dial predictively in a campaign with an adaptive dialing algorithm | | |
| Dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server | | |
| Transfer calls with customer data to a closer on the local system or a remote Asterisk server | | |
| Open a custom web page with user data from the call per campaign | | |
| Autodial campaigns to start with a simple IVR (Interactive Voice Response) then direct to agent | | |
| Park the customer with custom music per campaign | | |
| Send a dropped call to a voicemail box per campaign if no agent is available | | |
| Set outbound Caller ID per campaign | | |
| Take inbound calls grabbing Caller ID | | |
| Function as an ACD (Automatic Call Distribution) for inbound and fronter/closer verification calls | | |
| Agents can take both inbound and outbound calls in one session (blended) | | |
| Agents can log in remotely anywhere with just a phone and a web browser | | |
| Calls can be redirected to any phone number | | |
| Start and stop recording an agent's calls at any time | | |
| Automatically record all calls | | |
| Call up to three phone numbers for the same lead | | |
| Schedule a callback with a customer as either any-agent or agent-specific | | |
| Manual dial mode allows agents to preview leads before dialing | | |
| Faster dispositioning of calls with agent key-binding (hotkeys) | | |
| Definable Agent Wrapup-time per campaign | | |
| Add custom call dispositions per campaign | | |
| Custom database queries in campaign dialing | | |
| Recycling of Busy calls at a specified interval without resetting a list | | |
| Dialing with custom timezone restrictions including per state and per day-of-the-week | | |
| Answering Machine Detection and custom message for AM calls | | |
| Run multiple campaigns and lead-lists | | |
| Option of a drop timer with safe-harbor message for FTC compliance | | |
| Variable Dropped Call percentage when dialing predictively for FTC compliance | | |
| Internal DNC (Do Not Call) list can optionally be activated per campaign | | |
| All calls, statuses of calls, and agent time breakdowns are logged | | |
| Load Balancing across multiple inbound or outbound Asterisk servers is possible | | |
| Several real-time and summary reports available | | |
| Real-time campaign display screens | | |
| Third party conferencing (with DTMF {Dual-Tone Multi-Frequency} macros and number presets) | | |
| Third party blind call transfer | | |
| Third party conferencing with agent drop-off | | |
| Set user levels and permissions for certain features and campaigns | | |
| Managers can listen-in on agent conversations | | |
| Managers can enter conversations with agents and customers | | |
| Web-based administration | | |
| Fully OpenSource compliant (AGPLv2) | | |
OS Dial 
